Frequently Asked Questions


Yes, we process all orders for shipping via mail service.

Yes, we provide same day local delivery to Bayam贸n, Caguas, Carolina, Cata帽o, Guaynabo, San Juan, and Trujillo Alto within the following specified ZIP code areas: 00726, 00727, 00901, 00902, 00906, 00907, 00908, 00909, 00910, 00911, 00912, 00913, 00914, 00915, 00916, 00917, 00918, 00919, 00920, 00921, 00922, 00923, 00924, 00925, 00926, 00927, 00928, 00929, 00930, 00931, 00933, 00934, 00935, 00936, 00937, 00938, 00939, 00940, 00955, 00956, 00957, 00958, 00959, 00960, 00961, 00962, 00963, 00965, 00966, 00968, 00969, 00970, 00971, 00975, 00976, 00977, 00978, 00979, 00981, 00982, 00983, 00983-1205, 00985, 00986, 00987, 00988, 00991, 00992, 00993, 00994.

Yes, store pickup is available at our location in PP-14 Ram贸n Luis Rivera Ave, Bayam贸n, 00957, Puerto Rico.

We offer $4.99 flat rate shipping, $9 same day local delivery, and free in-store pickup.

All orders are processed within聽3 to 5 business days聽(excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We also offer local same-day delivery is available for a $9 fee to Bayam贸n, Caguas, Carolina, Cata帽o, Guaynabo, San Juan, and Trujillo Alto.

We use USPS as our shipping service.

We ship to all towns within Puerto Rico and the United States.

Currently, we do not offer international shipping beyond the United States and Puerto Rico.


We offer a 7-day return window for exchanges or store credit on eligible items.

Please email us at promptly to request any changes.

If you don鈥檛 receive your order as expected, please email us at for assistance.

Report the issue to us immediately with a photo of the damage to initiate a return or exchange.

Most products in new condition can be returned, excluding sale items and certain product categories.

Sale items, discounted goods, and certain categories like accessories and formal dresses cannot be returned.

Eligible products can be returned for an exchange within the 7-day window.

You have 7 days from the date of delivery to initiate a return.

Items must be in original condition with tags and packaging, and a receipt is required.

You can opt for an exchange or a 30 day store credit for eligible returns.

Yes, customers are responsible for return shipping costs unless your order was more than $75.

Returns require the item to be unused, in its original condition, and with proof of purchase.鈥

No, sale items are considered final and cannot be returned.

You can contact us at or call 787-200-5447 or 787-966-4068 for any additional questions.